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22670 Haggerty Road, Suite 100, Farmington Hills, Michigan 48335

Phone: 248-465-7300  |  Fax: 248-465-7428 

At MPRO, we are committed to maintaining an environment of equal opportunity and affirmative action. If you need a reasonable accommodation to access the information provided on this website, please contact us at 248-465-7300 for further assistance.

Independent Informal Dispute Resolution (IIDR)

MPRO contracts with state agencies to provide Independent Informal Dispute Resolution (IIDR) for skilled nursing facilities to dispute citations received as a result of the state survey process. MPRO's approach to IIDR is characterized by a rigorous decision making process, expertly trained reviewers, quality reviews, continuous training and timeliness. Each of these key components contributes to the quality of the review decision outcome.

Charlene Kawchak-Belitsky, R.N., BSN, NHA

​Charlene Kawchak-Belitsky is the director of Informal Dispute Resolution (IDR) services and leads the management of IDR services in all contracted states.

Melody Petrul, R.N.

Melody Petrul is the director of Medical Review Services and oversees MPRO’s Medicaid fee-for-service (FFS) review contract and all independent review services, including internal and external appeals, Informal Dispute Resolution (IDR) and Independent Informal Dispute Resolution (IIDR) services. Ms. Petrul has received specialized training in critical care and in the LEAN Six Sigma approach. 

Areas of expertise: utilization and quality of care review and process improvement.

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