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22670 Haggerty Road, Suite 100, Farmington Hills, Michigan 48335

Phone: 248-465-7300  |  Fax: 248-465-7428 

At MPRO, we are committed to maintaining an environment of equal opportunity and affirmative action. If you need a reasonable accommodation to access the information provided on this website, please contact us at 248-465-7300 for further assistance.

Informal Dispute Resolution (IDR)

MPRO contracts with state agencies to provide Informal Dispute Resolution (IDR) for skilled nursing facilities, intermediate care facilities for individuals with intellectual disabilities (ICF/IID) and home health agencies to dispute citations received as a result of the state survey process. MPRO's approach to IDR is characterized by a rigorous decision making process, expertly trained reviewers, quality reviews, continuous training and timeliness. Each of these key components contributes to the quality of the review decision outcome.

Charlene Kawchak-Belitsky, R.N., BSN, NHA

Charlene Kawchak-Belitsky is the director of Informal Dispute Resolution (IDR) services and leads the management of IDR services in all contracted states.

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