Governor's Award of Excellence
May 8, 2019

Eagle Eye Golf Club

15500 Chandler Rd., Bath Township, MI

Registration - 8:30-9:30 a.m       Event - 9:30 a.m.-2:30 p.m.

The Governor's Award of Excellence will be held on May 8, 2019 at Eagle Eye Golf Club in Bath Township, located in the Greater Lansing area. This invitation-only event will celebrate achievements in healthcare quality in Michigan. 

The Governor's Award of Excellence program is a partnership between MPRO and the Office of the Governor to recognize outstanding achievements by providers and organizations in healthcare quality improvement. The program, developed in 2003, requires participating healthcare providers to meet specific improvement criteria in order to achieve this prestigious award.


The 2019 Governor’s Award of Excellence recognizes improvements achieved during 2017-2018 in the areas of:

  • Improving antibiotic stewardship

  • Improving heart health

  • Increasing adult immunizations

  • Effective reporting and measurement

  • Improving nursing home care

  • Increasing identification of behavioral health conditions

  • Improving diabetes management

Registration has closed for this event.

Keynote Speaker - Kristin Baird, R.N., BSN, MHA

Author, consultant, and industry expert, Kristin Baird is president of the Baird Group, a consulting firm dedicated to transforming healthcare culture and shaping the patient experience. This is accomplished by helping healthcare leaders first understand the patient experience with their organizations, then guiding strategies to close the gap between the current reality and the desired service vision.


To help her healthcare clients understand the patient experience on a deep level, Baird has refined a mystery shopping methodology to shed light on the current reality at the organization in a way that shifts data from the head to the heart. Her model for service excellence incorporates strategy alignment, leadership development, and employee engagement, as well as front-line training on behavior-based standards.


Baird’s passion and pragmatic approach are based on more than thirty years of healthcare experience, including nursing, marketing and business development, and hospital administration.


Baird is a prolific author and renowned industry speaker on the subject of the patient experience. She has authored Raising the Bar on Service Excellence: The Healthcare Leader’s Guide to Putting Passion into Practice, Customer Service in Healthcare, and Reclaiming the Passion: Stories that Celebrate the Essence of Nursing. In addition, she has authored over 200 articles on a variety of topics related to organizational culture, patient experience, and employee engagement.

In 2009, Baird received an appointment from the Secretary of Health as an advisor to the Health Service Corps in Washington, D.C. Baird’s primary success is in coaching and supporting healthcare organizations in achieving their missions. Her work has been the topic of various articles and workshops with such prestigious healthcare organizations as Press Ganey, NRC Picker, Avatar International, the Society for Healthcare Strategy and Market Development, the National Association for Healthcare Quality, the Medical Group Management Association, the Beryl Institute, and the Forum for Healthcare Strategists. 

Baird earned her Bachelor of Science degree in Nursing from the University of Wisconsin—Madison and a Master of Science degree in Health Services Administration from Cardinal Stritch College.

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