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22670 Haggerty Road, Suite 100, Farmington Hills, Michigan 48335

Phone: 248-465-7300  |  Fax: 248-465-7428 

At MPRO, we are committed to maintaining an environment of equal opportunity and affirmative action. If you need a reasonable accommodation to access the information provided on this website, please contact us at 248-465-7300 for further assistance.

Beneficiary Support

Effective June 8, 2019 Medicare quality of care complaints and appeal requests for the state of Michigan will be handled by Livanta LLC.

 

Medicare beneficiaries and health care providers can contact Livanta LLC toll-free at

1-888-524-9900. TTY 1-888-985-8775.

 

Mailing address:

BFCC QIO

10820 Guilford Rd Ste 202

Annapolis Junction, MD 20701-1262

 

Common quality of care complaints include but are not limited to:

 

  • Early discharge from a health care facility

  • Concern stemming from wrong medication

  • Unnecessary surgery or diagnostic testing

  • Inadequate care or misdiagnosis by any Medicare hospital or doctor