Acute Care


MPRO has extensive quality improvement experience and capabilities for hospitals and other acute care settings including expertise with the Center for Disease Control’s National Healthcare Safety Network. Key capabilities and experience include reducing healthcare-associated infections, including catheter associated urinary tract infections, Clostridium Difficile infections and surgical site infections. In addition, MPRO staff have experience with hand hygiene, urinary catheter usage, antimicrobial stewardship, nurse driven protocols for catheter removal, bladder scan policies, device use reminders, automatic stop orders for urinary catheters, patient device rounding and urinary catheter gap analysis.

May Leonard, R.N., BSN, MSBA, CPHQ

​May Leonard is the senior vice president & chief operations officer and provides oversight and direction for the Centers for Medicare & Medicaid Services (CMS) work. She has extensive experience in healthcare quality improvement, care coordination, process redesign, culture change, contract compliance and managed care. Ms. Leonard also serves as a key MPRO contact to facilitate collaboration between local, regional and national partners and stakeholders.

Dianne McCagg, APRN, MSN

Dianne McCagg is a senior clinical quality consultant and works on the Centers for Medicare & Medicaid Services’ (CMS’) Improving Antibiotic Stewardship in the Ouptatient Setting, Improving Nursing Home Care and Increasing Adult Immunizations initiatives.

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