QUALITY OF CARE COMPLAINTS

If you believe you are not receiving the care you need, or you believe you received inadequate care in the past, you have the right to file a quality of care complaint with MPRO by calling our Medicare Information Line at 1-800-365-5899. Common quality of care complaints include but are not limited to:

• Concern stemming from wrong medication
• Unnecessary surgery or diagnostic testing
• Inadequate care or misdiagnosis by any Medicare hospital or doctor
• Early discharge from a health care facility

Complaints regarding ongoing care are generally addressed and resolved within five working days. Complaints about care received in the past also are reviewed, but may take three to six months to complete. If you would like to submit a written complaint, download and complete the Complaint Letter, and mail the form to MPRO at 22670 Haggerty Rd., Suite 100, Farmington Hills MI, 48335 or fax the form to 1 (248) 465-7431. You may also call MPRO's beneficiary helpline at 1 (800) 365-5899 for more information.

ALTERNATIVE

Alternative Dispute Resolution (ADR) is a good option for resolving concerns that did not result in harm or risk of harm. Participation in ADR is voluntary. IN order to participate in ADR, both you and your provider must agree. For more information, call 1-800-365-5899