CONTACT MPRO
24 hours a day/7 days a week - including holidays*
1-800-365-5899 (Toll-free number)
711 (TTY users)
*Note: Appeals calls received outside of normal business hours are taken by an answering service and returned by MPRO the next day.
OTHER APPEALS
Discharge Appeals from Other Health Care Facilities
- Skilled Nursing Facilities
- Comprehensive Outpatient Rehabilitation Facilities
- Home Health Agencies
- Hospices
Skilled nursing facilities, comprehensive outpatient rehabilitation facilities, home health agencies, and hospices are required to provide you with a notice called “NOTICE OF MEDICARE PROVIDER NON-COVERAGE,” at least two days before you are discharged. You can appeal a decision if you feel you are not ready to be discharged, or if you have a legitimate medical reason to continue receiving a medical service. You can also appeal these types of discharges by contacting MPRO AT 1-800-365-5899.
Who can request an appeal?
Any Medicare beneficiary or his/her designated representative (such as a spouse or caregiver) can request an appeal.
What does it cost to appeal?
There is no charge to the Medicare patient for filing an appeal.
