medicare consumers

CONTACT MPRO

24 hours a day/7 days a week - including holidays*

1-800-365-5899 (Toll-free number)

711 (TTY users)

*Note: Appeals calls received outside of normal business hours are taken by an answering service and returned by MPRO the next day.

RIGHTS AND PROTECTIONS

Understand your rights as a Medicare member.

Learn how to appeal health care decisions you disagree with.

Learn what to do if you’re not receiving the care you need.

Learn how mediation can help to resolve your quality of care concerns.

Compare the quality of home health agencies, hospitals, or nursing homes in your area.