MPRO. Michigan's Quality Improvement Organization
MPRO is Michigan's Quality Improvement Organization (QIO).  MPRO handles quality of care complaints and discharge notice appeals from Medicare members and their designated care givers.
Since 1984, MPRO has  been helping consumers better understand their rights and privileges under the Medicare program.  We want to help your receive quality health care.  There is no charge for our services.
 
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medicare consumers

CONTACT MPRO

24 hours a day/7 days a week - including holidays*

1-800-365-5899 (Toll-free number)

711 (TTY users)

 

*Note: Appeal calls received after normal business hours are recorded and returned

by MPRO the next day.

 

 

 

Additional Consumer Resources

MPRO, Medicare & You:

Know your Medicare Rights

Consumer overview of Medicare Beneficiary Rights and Protections

 

MPRO, Prevention & You

Consumer guide to preventive health screenings offered under the Medicare program

 

Let’s Talk Quality:

Explaining the Medical Review Process

Informative guide to help consumers who have filed a complaint to fully understand the complaint process

 

Beneficiary Protection Packet

Consumer tools to assist in the medical review and complaint process

 

 

 

 

AARP
www.aarp.org
1-866-227-7448

 

AdminaStar Federal:
Medicare Durable Medical Equipment Intermediary
www.adminastar.com
or
http://www.medicare.gov

 

 

Administration on Aging:
The official site of the agency that oversees federal policy concerning seniors, including the Older Americans Act. The site includes a listing of Area Agencies on Aging with web sites
www.aoa.gov

 

American Society on Aging
www.asaging.org

 

Assisted Living Information
www.assistedlivinginfo.com

 

Elder Law of Michigan, Inc.
www.elderslaw.org

 

Fraud & Abuse:
CMS Web site
www.cms.hhs.gov

 

 

Hospice/Resources
www.mihospice.org
1-800-536-6300

 

Legal Hotline for Michigan Seniors
www.legalhotlineonline.org
1-800-347-5297

 

Medicare:
The Official U.S. Government Site for people with Medicare
 www.medicare.gov
1-800-MEDICARE (1-800-633-4227)

 

Michigan Medicare & Medicaid Assistance Program:
(Michigan Medicare/Medicaid Assistance Program) provides free education and personalized assistance to people with Medicare and Medicaid, their families and caregivers
www.mmapinc.org
1-800-803-7174

       
Michigan Office of Services to the Aging:
This site includes a listing of Michigan’s Area Agencies on Aging
www.miseniors.net

 

Pension Rights Project
www.mid-americapensions.org
1-866-735-7737
      

 

Social Security Online:
The Official Web site of the U.S. Social Security Administration
 www.socialsecurity.gov
 or www.ssa.gov

 

 

State of Michigan Department of Human Services:
(previously known as Family Independence Agency)
 www.michigan.gov/dhs

 

State of Michigan Office of Financial and Insurance           Services
 www.michigan.gov/ofis

 

Veteran’s Affairs (VA)
 www.va.gov

 
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