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- Compare Quality of Care at Hospitals
- Compare Quality fo Care at Nursing Homes
- Compare Quality of Care at Home Health Agencies
- Quality of Care Complaints
- What is Mediation?
- Learn Your Medicare Rights
- Have You Been Denied Admission?
- Have You Been Asked to Leave the Hospital Too Soon?
- How To Appeal
- Health Topics
- Who to Call
- Contact Info
- Medicare Consumers Home
Additional Links
MPRO is Michigan’s quality improvement organization (QIO) contracted by the Centers for Medicare & Medicaid Services (CMS) to ensure that Michigan's Medicare beneficiaries are getting the best possible care from your Medicare health care providers. MPRO works closely with doctors, hospitals, nursing homes, home health agencies and managed care plans to ensure that the care given Medicare beneficiaries meets clinical standards and guidelines. There is no charge for our services.
MPRO Information Line
The MPRO Information Line assists Medicare beneficiaries who feel that their rights under Medicare have been denied, are concerned about the quality of care they have received, and other important issues.
To better serve your Medicare and health care needs, MPRO can provide you with a directory of important phone numbers for other agencies that can serve you.
Important Information about Health Topics
MPRO is also involved with a number of health care quality improvement projects that have an impact on the health status of Medicare beneficiaries like:
Additionally, MPRO is working to identify and treat depression in the nursing home setting and assist you with making a well-informed decision about nursing home care and home health providers.
Your Medicare Rights
Everyone with Medicare has three basic rights. If you have Medicare, you have the right to:
- Be admitted to the hospital when it is medically necessary;
- Receive good quality health care; and
- Stay in the hospital until it is medically safe to leave.
Additionally, you should know your responsibilities to ensure that you receive the best health care possible.
Listen
to more information about your Medicare
Rights 
(read
transcript)
MPRO can help if you have Medicare and:
- were denied admission to a hospital
- wish to file a complaint about the quality of the care you received in a hospital, emergency department, skilled nursing home, rehabilitation center, doctor’s office, home health agency
- were told to leave the hospital before you felt well enough.
