CONTACT MPRO
24 hours a day/7 days a week - including holidays*
1-800-365-5899 (Toll-free number)
711 (TTY users)
*Note: Appeals calls received outside of normal business hours are taken by an answering service and returned by MPRO the next day.
MEDICARE APPEALS
As a Medicare beneficiary, you have the right to appeal health care decisions with which you disagree. There are two types of appeals:
Request a Hospital Discharge Appeal from MPRO if you believe you are not medically ready to go home from the hospital, if you have a legitimate medical reason to continue receiving a medical service, or if you have not received clear discharge instructions.
Request an appeal from MPRO if you disagree with the decision of your skilled nursing facility, comprehensive outpatient rehabilitation facility, home health agency, or hospice to discharge you.
